Gearhead® Experts

Gearhead Experts are our customer service team. But they’re also the people you meet on the skintrack, at the crag or the trailhead, and wherever else adventure calls. When they’re not chasing their passions, they’re on the other end of our phone lines, helping you chase yours.

Our Gearheads are available via phone or chat to help you place or change orders, answer your questions, and give you the pro tips you need to get out there. Get in touch at 1-800-409-4502 or by clicking the green chat button at the bottom of the screen.

Gearheads' Favorite Gear

Get to know a few of our Gearheads—and see what gear they’re adding to their gear garages.

Camp

Fun fact: Shelby has a tattoo of a stick she found camping. She also has the perfect playlist (and gear rec) for building a fire, pitching a tent in the rain, and inchworming around camp in your sleeping bag because it’s too cold to get up but you really want coffee.

Shop Camping Picks

Hike

Kendall hikes all summer to prep for backcountry skiing in the winter. His (and his husky, Ollie’s) favorite trail snack is jerky, and he’s always testing out the latest gear for logging uphill miles. These are his latest faves.

Shop Hiking Picks

Bike

A Gearhead for over a decade, Eric prefers his bike gear top-notch and his pour-over coffee black (but he’ll take a cortado when feeling opulent). He’s a firm believer that roadside repairs make any ride more memorable.

Shop Biking Picks

Climb

Alli loves tiny crimps, feet-first beta, slightly spooky slabs, ice cream after sends, and a good cheers with friends. Other than her perfectly broken-in Skwamas in a size 36, this is the gear she’s stoked on this season.

Shop Climbing Picks

Run

Other than this must-have gear, Jill’s favorite things about running include getting to bring her dog, Willow, along for every mile and the fact that it’s the easiest way to stay active while traveling—all you need to pack is sneaks.

Shop Running Picks

Water

Can you do a headstand on a paddleboard? Sam can! SUPing is his rest-day activity of choice when the weather’s warm. Beyond his trusty waterproof speaker for maintaining vibes, here’s the gear he brings with him to the water.

Shop Water Picks

Skiing

Quiti loves pow so much, he once skied 10,000 feet of vertical in a single day of backcountry touring (that’s 10k up and 10k down). As our head of merchandising and buying, he always has the latest scoop on up and coming ski gear. Here’s what he’s stoked on this year.

Shop Skiing Picks

Snowboarding

Lotpres tacos are essential to Justin’s diet—probably because this Vermont-raised ripper started snowboarding when he was five. An avid record collector, he also has an impressive collection of snowboard gear. These latest snowboard picks are on his stoke list this winter.

Shop Snowboarding Picks

Men's Apparel

When Dylan isn’t searching for a hidden kneebar on his latest mega-steep climbing project, he’s trying to keep up with his dog’s voracious appetite for long runs, bike rides, and ski tours. These fits are a few of his faves for getting after it.

Shop Men's Apparel Picks

Women's Apparel

Devin’s no stranger to expressing herself through style... her color-coordinated tattoo sleeve includes a bowtie noodle, a tiny bottle of Tabasco, and the prettiest raccoon of all time. Here’s the apparel that gets her seal of approval.

Shop Women's Apparel Picks

Expertise All In One Place

Shop Our Gear Guides